Policy & Procedures

What you can expect...

 

Here at Recreate Balance, Michele Hislop, LLC our intention to provide our clients with a safe, secure, and professional experience. The following policies and procedures serve as a guide for our first-time and regular massage and coaching clients. 

Respect for client needs/boundaries

The client experience, care, and safety is the top priority. Massage therapists are happy to adjust pressure, musical volume, work longer on an area or move on if you request it.  

The client may choose to leave on as much clothing as needed for comfort, refuse any modality/method suggested, or stop the massage at any time and is free to leave.  

The client will always be modestly draped. Only the area being massaged will be undraped and the client has the choice to avoid any areas if they so choose to. 

Conversation during session will be guided by the client, you may choose to talk or not during your session after the initial intake/check-in prior to getting on the table. Keep in mind the massage therapist may need to check in, verify, or receive feedback at times during the session to support your wellbeing and care. 

Confidentiality

All client visits, conditions, and conversations are confidential. As such, we will not discuss your visit with anybody outside of staff without your express permission. 

Client understands that their personal health information will be collected during the first visit and updated as needed electronically. The information provided is kept confidential unless you have given written consent to share with other care providers involved in your care and treatment or required by law. 

Existing and new medical conditions 

The client must keep the massage therapist informed of any changes in health conditions. Some kinds of massage may be inappropriate for certain medical conditions, and you should inform the massage therapist of you medical history to the best of your knowledge. If you omit anything that leads to negative results, it is your responsibility and not that of the massage therapist. 

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, provide written permission from the physician, chiropractor, physical therapist, etc., confirming that massage may be continued. 

If you have any questions on the above information, please call Recreate Balance at 503-437-9345.  

Informed Consent

Prior to each session, the treatment plan will be discussed with you. At your first visit with us your will receive an electronic copy of the Recreate Balance, Michele Hislop, LLC policies and will be asked to electronically sign the consent stating that you have read the information, understand it, and agree to comply with the policies and procedures. A copy can be printed upon your request.  

Scope of Practice

Massage Therapy is a profession in which the practitioner applies manual techniques to soft tissue of the body (muscles, connective tissues, tendons and ligaments) along with adjunctive therapies with the intention of positively affecting the health and wellbeing of the client. The massage therapist will only use those techniques within their scope of practice which they deem appropriate for the clients treatment. 

Recreate Balance; Michele Hislop, LLC massage therapist are Oregon licensed professionals and are held to the highest standards of the American Massage Therapy Association. All continuing education and trainings are approved by the National Certification Board for Therapeutic Massage and Bodywork complying with Oregon State standards. 

Licensed Massage Therapist do not diagnose or prescribe for medical conditions. Our services are not intended as an alternative for proper medical attention, please refer to a medical doctor for any specific condition or concerns that requires medical treatment. Our massage therapist may refer you to a medical doctor for treatment or diagnosis.  

Professional Boundaries 

Massage therapy is strictly therapeutic and therefore strictly non-sexual. Request for sexual activity will not be tolerated, will be viewed as a solicitation, and reported the the proper authorities. The massage therapist has the right to end the massage you will be charged the full amount for the appointment and the client will not be rescheduled if this occurs. 

The breast and genital area will not be massaged under any circumstance. A professional distance will be maintained from these areas and will remain draped at all times.

Sexual interaction of discussion of any kind between the client and the massage therapist is never appropriate. 

Reservations

In order to ensure that you obtain your desired appointments, we recommend you schedule your appointment in advance to ensure availability. New client are required to pay a $25 deposit via credit card to reserve their first appointment. This fee is applied to the service fee during payment at the completion of the session. We hold this information as part of our cancellation/no show policy. If the client misses the appointment the $25 will be obtained for the missed appointment.  

Cancellation / no show policy and fees

We value your business and respectfully ask you give 24 hour notice of cancellation prior to you appointment. Please note that when you miss an appointment the therapist not only loses your business but also the potential of other clients who could have scheduled for the same time slot. 

Therapy times are reserved exclusively for you. Cancellation with less than 24 hour notice or missed appointments (no show) are subject to fees as follows: ½ the price of the service for the first missed session, full price for all other after. Cancelling of an appointment in less the 24 hours or failure to attend scheduled appointment with the intent on redeeming a gift certificate will result in forfeiting of that certificate.  

We understand that unforeseen events such as car problems, business meetings, illnesses, or inclement weather are just a few reasons why one might consider cancelling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointment without giving any prior notification may be charged as stated above. 

Late arrival policy 

All massage sessions have a specific time schedule, if you are not present for your scheduled session during the first 15 minutes (unless having telephoned us you might be late), it will be construed by us that you are a no show and the above cancelation / no show policy fees will apply. If you have called, your therapist will determine if there is enough time to accommodate your full session. Regardless of the length of the treatment actually given, your will be responsible for the “full” session fee.  

Right of Refusal

Recreate Balance, Michele Hislop, LLC  reserves the right to refuse service to anyone, This includes but not limited to anyone who requests treatment or services that are outside scope of practice, the client arrives for treatment under the influence of alcohol or recreational drugs, and/or the client is presenting with a condition that is contraindicated for massage therapy treatment. We reserve the right to charge for the session time whether or not services were rendered. 

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